Privacy Policy

Last updated 23 January 2026

Cogworks Distribution values and respects the privacy of the people we deal with. Cogworks Distribution is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information

Personal information means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (for example your name) or indirectly.

What personal information do we collect

The information we collect depends on how you interact with us. This may include

  • Full name
  • Mailing or street address
  • Date of birth
  • Email address
  • Phone number
  • Payment information (for example credit card details, bank account information)
  • Preferences and interests (for example marketing preferences, product preferences)
  • IP address and device information
  • Website usage and browsing history (cookies, analytics data)
  • Survey responses, feedback or testimonials
  • Audio, photographs or video recordings (for example from customer events, testimonials, site documentation, or project media documentation)

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our products or services or otherwise interact with you.

How do we collect your personal information

We collect information directly from you when you

  • Interact with us over the phone
  • Interact with us in person
  • Interact with us online
  • Participate in surveys or questionnaires
  • Attend a Cogworks event or training session
  • Subscribe to our mailing list
  • Apply for a position with us as an employee, contractor or volunteer

Collection from third parties

We may collect your personal information from third parties or through publicly available sources where it is unreasonable or impractical to collect it directly from you. This may include, but is not limited to, information provided by dealers, installers, architects, builders, interior designers, home automation consultants, or other professionals involved in your project or enquiry. We collect this information to facilitate product supply, technical support, coordination, compatibility with related systems or project elements, and to provide a seamless, customised experience aligned with your requirements.

How do we use your personal information

We use personal information for many purposes in connection with our functions and activities, including to

  • Provide you with information or products and services that you request from us
  • Deliver a more personalised experience and service offering
  • Manage your account and provide customer support
  • Improve the quality of the products and services we offer
  • Process payments and manage financial transactions
  • Carry out internal administrative purposes
  • Conduct marketing and research
  • Comply with legal and regulatory obligations
  • Protect our business and prevent fraud

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to

  • Our service providers (for example IT, website hosting, payment processors, logistics and delivery partners)
  • Our marketing providers
  • Our professional services advisors (such as accountants, auditors and legal advisors)
  • Project collaborators such as dealers, installers, architects, builders, and interior designers where relevant to an enquiry, design, supply, coordination, or delivery

Transfer of personal information overseas

Some of the service providers we disclose personal information to may be based in, or have servers located outside, Australia. Where we disclose your personal information overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas recipients if

  • you have given us your consent to disclose personal information to that recipient, or
  • we reasonably believe that
    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles, and
    • the law or binding scheme can be enforced, or
    • the disclosure is required or authorised by an Australian law or court or tribunal order

How do we protect your personal information

Cogworks Distribution will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by

  • Maintaining physical security of our premises and records
  • Restricting access to personnel who need personal information to effectively provide products and services to you
  • Using technological measures (for example antivirus software, firewalls, access controls)
  • Data minimisation by only collecting the personal information necessary for the stated purpose
  • Third party management, including
    • Only engaging suppliers and providers who comply with privacy and data security standards
    • Entering into confidentiality agreements or data processing agreements where appropriate
    • Vetting vendors for data security practices before sharing information

Online activity

Cookies

The Cogworks Distribution website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and our website. We do not use cookies to identify you, only to improve your experience on our website.

If you do not wish to use cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website functionality may be affected.

Website analytics

Our website may use analytics tools such as Google Analytics to help us better understand visitor traffic so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our products, services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions set out in the relevant communication.

In addition, we may also use your personal information or disclose your personal information to third parties for advertising purposes, including online behavioural advertising, website personalisation, and providing targeted or retargeted advertising content to you, including through third party websites.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record keeping obligations.

How to access and correct your personal information

Cogworks Distribution will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and or correct the personal information we hold about you, you should contact us and we will usually respond within 10 working days. We will deal with such a request as follows

  • If you request access, we will provide you with your personal information in a suitable form (for example by email or mail), unless an exception applies under the Privacy Act 1988 (Cth) or other applicable laws
  • If you request a correction and we agree that the information needs to be corrected, we will take reasonable steps to correct it
  • If we do not agree with your correction request, we will explain why and, if you request it, we will add a statement to your personal information noting your disagreement

Links to third party sites

Our website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers and websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Enquiries and complaints

For complaints about how Cogworks Distribution handles, processes or manages your personal information, please contact us. We may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 10 working days for Cogworks Distribution to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of the Australian Information Commissioner to lodge a complaint. www.oaic.gov.au

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us as follows